Date: Tue, 19 Dec 2000 13:21:11 -0500 From: "Michael Hunt" <stovehouse@earthlink.net> To: cp@opus.hpl.hp.com Message-Id: <aabcdefg3651$foo@default> Subject: Re: OFE Orchids Warning
I along with many other growers, both hobbyist and professional I know have
dealt extensively with OFE and I think you have a isolated problem that
occurs from time to time with any business. They will make it right. Don't
forget its an awful busy time of the year for Fed Ex (HO-Ho-Ho).
Hell they have already admitted it was their mistake. Give them another
ring.
OFE is a excellent source of many hard to find potting materials. The
website is new and mistakes will happen. They will remove the charge from
your credit card.
Take care,
~ Mike
St. Petersburg Florida
USA
----- Original Message -----
To: "Multiple recipients of list CP" <cp@opus.labs.agilent.com>
Sent: Tuesday, December 19, 2000 12:25 PM
>
> Hi,
>
> I just wanted to let you know about my recent transaction with OFE
Orchids.
> I placed an order with them, and it arrived with no problems. A week
later,
> another package arrived from OFE Orchids, which was an exact duplicate of
my
> previous order. When I contacted OFE Orchids on this, they admitted their
> error, and said they would
> reverse the charges on my credit card immediately and would send Federal
> Express back to return the package at their cost. A week goes by and
nothing
> has happened. I call them again, and they said they will send Federal
> Express to pick up the package. Another week goes by and still nothing
> happens. The charge on my credit card has not been reversed. No one has
> been sent to pick up the package. I now have to write to my credit card
> company to remove the charge that I did not make. The package is still
> ready to be picked up if OFE Orchids ever decide they want it back.
>
> This is my first transaction with OFE Orchids, and probably my last.
> Has anyone else have a similar experience with this company?
>
> Ron
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